BEMÆRK: Ansøgningsfristen er overskredet
Georg Jensen is looking for a service minded Customer Service Order Specialist to assist our B2B Customer Service & Sales Support Team during our busiest season of the year – Christmas. The position is temporary, ideally with a start date as soon as possible and until 31 January 2024.
B2B Customer Service & Sales Support Team consists of 8 highly dedicated and passionate colleagues all working towards providing impeccable service to our B2B customers. The culture in the team is characterized by being of service to the customers and each other, respecting differences in the team and you will step into an informal environment with high sense of humour.
We are located at our beautiful HQ in Frederiksberg. You will report to the Team Lead for B2B Customer Service & Sales Support.
What we offer
We offer an exciting position in a global company with a strong brand and a culture built on a deep and rich heritage of Danish design and craftsmanship. Georg Jensen has a leading market position in the affordable high-end Jewellery market and premium Home Product market with distribution to the best retailers in the market.
Our work environment is positive, flexible, and dynamic with highly qualified colleagues in an international atmosphere. Among few of our benefits, are a great pension- and health insurance package, flexible work schedule with possibility of hybrid work, a favorable product purchase scheme, canteen with in-house chefs and possibility to join our staff association that plans various enjoyable activities for our employees.
The role
In this role, you have the possibility to get to know our beautiful products and our highly valued customers and become familiar with all aspects of our B2B Customer Service area within the Scandinavian market.
At Georg Jensen, we strive to ensure our customers continue to be inspired by our design and our products. Hence, the position is a service position mainly focusing on delivering exemplary service to our B2B customers in Scandinavia, through phone calls and email.
The criteria for success in this position will be the ability to work with various people within the organisation, address different customer needs and be able to work within own area of responsibilities.
What you will handle:
- Customer requests, claims and complaints through phone and email
- Stock status tasks
- Orders in our AX2012 system
- Returns from customers
Your Profile
You have 3-5 years of similar experience, preferably within the same industry. You can also have a different customer service background. The most important criteria are that you have customer service experience and are willing to get to know our products, customers, and the way of working in Georg Jensen.
The ideal candidate has the following competencies:
- Able to deliver impeccable service to various types of customers
- Fast and nimble learner who is passionate about adding value to the business
- Thrives working in an international environment and can adapt to different situations
- Experience with an ERP system
- Business proficiency in Danish and English is a must combined with great communication skills
Resumes
We only accept resumes sent through the link. We will be performing interviews ongoing in the process. We look forward to hearing from you.
Contact
For further information regarding the position, please contact Team Lead, Customer Service & Sales Support, B2B Nicoline Christine Jensen at email nje@georgjensen.com. We also recommend that you visit our website at www.georgjensen.com.
Place of work
Georg Jensen Head Quarters, Sdr. Fasanvej 7, 2000 Frederiksberg
Georg Jensen is a Danish design house renowned for its timeless Danish aesthetics, superior craftsmanship and visionary collaborations with leading artists and designers. Founded in Copenhagen in 1904 by master silversmith Georg Jensen, the company creates products ranging from jewellery, watches and homeware to silver hollowware and Christmas Collectables.
We pride ourselves on our more than 1.200 highly skilled, service minded and passionate employees, stationed both at our Headquarter in Copenhagen, Denmark and throughout our global presence with 10 international subsidiaries, representing close to 100 stores and 1600 wholesale accounts globally.
INFORMATIONER OM STILLINGEN:
- Arbejdspladsen ligger i:
Frederiksberg Kommune
-Virksomheden tilbyder:
Tidsbegrænset ansættelse: fuldtid
-Arbejdsgiver:
Georg Jensen, Søndre Fasanvej, 7, 2000 Frederiksberg
-Ansøgning:
Ansøgningsfrist: 27-10-2023; - ansøgningsfristen er overskredet
Se mere her: https://job.jobnet.dk/CV/FindWork/Details/5916841
